Support

Frequently Asked Questions

How do I create a message?

Tap "Create a Message" on the home page. Write your message, optionally add a sticker, photo, or song, then choose a protection method. You'll get a unique link to share with your recipient.

Do I need an account?

No. OpenWhen works without accounts or sign-ups. Just create and share.

How does the recipient open my message?

They tap your link and hold the wax seal to break it open. If you added a guardian question, they'll need to answer it correctly first.

What is Premium?

Premium ($2.99 one-time) unlocks custom fonts, song attachment, and photo attachment for your messages. It's linked to your device — no account needed.

Can I edit or delete my message after creating it?

Yes. When you create a message, you receive a manage link with an edit token. Save this link — it's the only way to manage your message. From there you can disable or delete it.

I lost my manage link. Can you help?

Unfortunately, we cannot recover manage links. For privacy, we don't store any association between messages and creators. Please save your manage link when you first create a message.

Do messages expire?

Messages remain active until you disable them or set an expiration date during creation.

I have an issue with my payment

Payments are processed securely through Stripe. If you experience any issues with a purchase, use the form below — pick “Payment or refund” and include your approximate purchase date and amount.

Leave us a message

Tell us what happened and it goes straight to us. No account needed, and an email address is only required if you would like a reply. To report abuse, pick that category below.

We aim to respond within 48 hours.